‍Company: A full-service packaging and branding agency.

Role: This is a pivotal client-facing role responsible for managing the successful delivery of adaptive packaging design projects and maintaining strong, productive relationships onsite with a key retail client. You’ll lead a small team and act as the main point of contact for client stakeholders across Packaging, Branding, Finance, Design, Technical, and Innovation, ensuring projects run smoothly from brief through to completion. You’ll balance day-to-day delivery with client relationship management, issue resolution, and team leadership, always championing both client satisfaction and creative quality.

• Own and be responsible for ensuring that all Design and Adaptive projects are managed professionally.
• Collaborate with clients or internal stakeholders to define project goals, deliverables, scope, and timelines.
• Translate client briefs into actionable project plans, ensuring clarity on objectives and expectations.
• Work with creative leads, designers, and delivery team to align project scope with available resources.
• Monitor progress daily/weekly and adjust plans proactively to meet deadlines.
• Act as the central point of contact between creative teams (design, copy, art direction, production) and stakeholders.
• Provide regular project updates and escalate any risk to launch
• Maintain regular updates with clients or account teams, managing expectations and approvals.
• Review work for consistency against brief, brand guidelines, and client feedback.
• Coordinate internal reviews (e.g., design, creative artwork, QC) before submission.
• Identify and escalate issues (creative misalignment, resource gaps, scope creep) early.
• Support commercial conversations with account teams when additional time/costs arise.
• Ensure compliance with internal systems (e.g., file naming, project codes, version control).
• Attending client briefing and presentation meetings alongside other client team members
• Help promote a quality culture, and performance improvement, throughout the business

Requirements:

• 3-5 years’ experience in a project management role within a creative packaging environment.
• Experience preferable within packaging retail (food)
• People Management experience
• Highly organised, able to juggle competing priorities and deadlines in a fast-paced environment.
• Excellent written and verbal communication skills; comfortable liaising with creatives, clients, and stakeholders at all levels.  
• Calm under pressure with strong decision-making skills and a solutions-focused approach.
• Meticulous in tracking deliverables, checking outputs, and ensuring accuracy across all stages of work.
• Able to translate complex or creative briefs into clear deliverables and timelines.
• Good grasp of creative processes and terminology
• Skilled at managing feedback, facilitating approvals, and keeping all parties aligned

Apply

Creative Account Manager / Creative Project Manager / Adaptive Account Manager / Account Manager / Project Manager / Customer Service / Customer Service Representative / CSR / Senior Account Manager / Senior Project Manager / Senior Customer Service Representative / Senior CSR / Packaging / Print / Labels / Creative / Design / Graphic Adaptation / CAM

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