Company: A leading print and display company

Role: To take responsibility for a series of client relationships and ensure that they are managed to their fullest potential: - To take responsibility for delivering excellence in terms of quality of work, optimising fees and efficiency - To be the catalyst for client fee growth - To act as the client representative and to actively support the client lead in delivering identified client projects to the highest possible standards

• Be the owner of the day-to-day client relationship and their key entry point into the business
• Manage client expectations: always meet and preferably exceed
• Quoting and processing customer orders
• Delivering outstanding customer service via phone and email
• Resolving customer issues quickly and professionally
• Making outbound sales calls to grow relationships with existing clients
• Carrying out artwork checks and ensuring smooth production
• Monitoring orders through to successful delivery
• Driving revenue growth and ensuring client retention

Requirements:

• Sales/customer service experience
• Experience conducting large volumes of telephone calls and dealing with web enquiries
• Print industry experience (Preferable)
• Experience managing accounts/projects
• Good understanding of design and artwork processes
• Strong organisational skills along with ability to multitask
• Ensure good attention to detail.

Be flexible and hardworking

Apply:

Please email your full CV details to us. All applications are strictly confidential, and your details will not be shared without your consent.

Key words; account manager / project manager / account executive / customer service / client services / print / design / creative / CSR / customer service representative / account co-ordinator / print estimator / account coordinator / print account manager / print project manager

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