Hemel Hempstead - One day based in Hemel Hempstead, and one day based in Witham, 3 days working from home.

Responsible for looking after account and/or projects from initial concept to completion - through design process to production whilst ensuring an exceptional client service.

• Full accountability for the packaging project timeline from design briefing through to production at the factory – Microsoft Project (timings)
• Host milestone meetings: kick-off, design reviews, artwork starts, and post-implementation reviews.
  • Sending out all minutes from every call – templates provided
• Manage all projects through the Wave system
• Maintain open and regular communication between stakeholders to ensure clear understanding of project objectives.
• Establish budgets and estimates covering all costs including, creative artwork, artwork, repro, CGI, and plates – creating estimates for all projects and ensuring they stay accurate as the project progresses
• Ensure risks are flagged early and milestones remain on track.
• Maintain category activity plans for visibility of peak volumes and potential clashes. (forward loading)
• Attend weekly client catch-up calls, providing updates and identifying opportunities for improvement on timings or process
• Build relationships with clients – 121 meetings with your specific brand managers monthly or bi weekly if project heavy
• Seek opportunities to upsell core services – i.e, colour lab, photography, creative artwork
• Manage creative artwork with client and studio
  • Booking into core and ensuring timelines are met
  • Reviewing design work before presenting/sharing with the client
• Manage and organise all print trials for new designs
  • Booking into core and ensuring timelines are met – organise pre artwork call to discuss in detail
  • Gain approval on Wave and release files to printer
  • Attend print trials when possible to do so (as client and design agency attend)

Requirements:

• Packaging industry experience - ideally food packaging 
• Knowledge of design, retail, brand and packaging
• Proven account / project management within an agency / design or packaging manufacturers
• Experience in either the retail / FMCG markets
• Knowledge of print or repro
• Technical knowledge or printing processes – print and packaging
• Ability to work in the FMCG sector
• Team collaboration skills
• Excellent organizational and time management skills
• Excellent communication skills – both verbal and written

Apply:

Please email your full CV details to us. All applications are strictly confidential, and your details will not be shared without your consent. 

Key words; account manager / project manager / customer service / client services / branding / packaging / print / design / creative / CSR / customer service representative / launch delivery manager / account coordinator / project coordinator / FMCG / retail

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