‍Company: A leading packaging and branding design agency.

Role: Responsible for looking after account and/or projects from initial concept to completion - through design process to production whilst ensuring an exceptional client service.

• Ensuring a first-class service is consistently provided with professionalism and enthusiasm.
• Facilitates new client kick-off meetings and existing client meetings.
• Develops and documents functional requirements for new clients.
• Develops training materials for new and existing clients.
• Analyses any new or revised client requirements to ensure accuracy.
• Makes decisions regarding the resolution of eligibility, accumulator and claims extract file issues.
• Makes decisions regarding the resolution of member issues and non-escalated client issues.
• Facilitates the process for new benefit changes on behalf of client and provides direction on how those changes need to be implemented.
• Builds, supports and maintains client portal and CRM application.
• Prepares for and participates in open enrolment meetings for new and existing clients.
• Generates reports for clients.
• Implements internal department and corporate projects.
• Additional duties as assigned.

Requirements:

• Packaging industry experience preferred but not essential
• Proven account / project management within an agency / design or packaging manufacturers
• High degree of proficiency MS Office Suite, Outlook & Internet applications.
• Strong analytical, prioritizing, interpersonal, problem-solving, presentation, budgeting, project management (from conception to completion), & planning skills.
• Strong verbal and written communication skills (including analysis, interpretation, & reasoning).
• Ability to develop and maintain collaborative relationships with peers and colleagues across the organization, as well as internal and external clients.
• Ability to work well autonomously and within a team in a fast-paced and deadline-oriented environment.
• Ability to work with and influence peers and senior management.
• Self-motivated with critical attention to detail, deadlines, and reporting.
• Ability to work overtime as necessary.

Apply:

Please email your full CV details to us. All applications are strictly confidential, and your details will not be shared without your consent.

Key words; account manager / project manager / project manager / customer service / client services / branding / packaging / print / design / creative / CSR / customer service representative / account co-ordinator / account coordinator / project executive / account executive

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